Frequently Asked Questions

Everything you need to know about shopping with Performance Online.

How long does shipping typically take?

Standard domestic shipping takes 3-5 business days, while express shipping arrives within 1-2 business days. International delivery times vary by location.

What is your return policy for apparel?

We offer a 30-day return policy for all unworn items with original tags attached. Simply use our online portal to generate a prepaid return label.

How do I know which size to order?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.

Are your materials sustainably sourced?

Performance Online is committed to ethical fashion. 80% of our current collection is made from recycled polyester or organic cotton, and we aim for 100% by 2025.

Can I track my order in real-time?

Yes, once your order ships, you will receive an email confirmation with a tracking link to monitor your package's journey to your doorstep.